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Crisis Talks is a podcast dedicated to crisis leaders. The people who have responded to crises and their stories of leadership and resilience in the face of of adversity.
Episodes
Wednesday Jul 31, 2019
Wednesday Jul 31, 2019
In Episode 7, I talk with the CEO of Tower Insurance, Richard Harding. In February, 2010, as the CEO of TIO Insurance in Darwin, Richard led the crisis response after a disgruntled claimant firebombed a crowded insurance branch in broad daylight. He talks candidly about the challenges managing the reputational impact in parallel with a police investigation, the importance of caring for all people affected in an event, and the long term impacts on the workforce and their community.
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